Privacy Policy.

The Finishing House Painters & Decorators ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you enquire about our painting and decorating services, why we collect it, how long we keep it, and your rights. It applies to our website and to enquiries made by telephone or email.

Who we are

The Finishing House Painters & Decorators is a painting and decorating business operating in Central London and the surrounding prime locations. For any questions about this policy or your data, contact us at enquiries@thefinishinghouse.uk or on 020 3983 2484.

What information we collect

When you submit an enquiry through our website forms, contact us by email or telephone, or arrange a consultation, we may collect: your name; your contact details (telephone number and email address); your property postcode or address; and the details you choose to share about your project. We do not ask for, and you should not send us, sensitive personal information or payment card details through the website.

Why we collect it, and our lawful basis

We use your information solely to respond to your enquiry, provide advice, prepare a written proposal, arrange a consultation or site visit, and carry out any work you ask us to undertake. Our lawful basis for processing is our legitimate interest in responding to enquiries and providing the services you have requested, and, where you have asked us to proceed, the performance of a contract with you.

How long we keep it

We keep enquiry information only for as long as is necessary. If an enquiry does not lead to work, we will generally retain your details for up to 12 months in case you contact us again, after which they are deleted. Where we carry out work for you, we retain relevant records for as long as required to meet our legal, accounting and insurance obligations.

Who we share it with

We do not sell your personal data, and we do not share it with third parties for marketing. We may share information only where necessary to deliver our service to you — for example, with a member of our trusted team attending your project — or where we are required to do so by law. Any service providers we use to operate our website or manage enquiries are required to handle your data securely and only on our instructions.

How we protect it

We take reasonable technical and organisational measures to keep your information secure and to prevent unauthorised access. Enquiry details are treated as confidential, in keeping with the discretion we extend to every client and every home we work in.

Your rights

Under UK data protection law you have the right to ask us for a copy of the personal data we hold about you; to ask us to correct anything that is inaccurate; to ask us to delete your data; and to object to or restrict our use of it. To exercise any of these rights, simply contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about how we have handled your data.

Cookies & analytics

By default this website sets nothing beyond what it needs to function, and no advertising cookies at all. We use Google Analytics to understand how the site is used. No analytics cookies are set unless you choose Accept on the cookie notice; until then the Google measurement tag runs only in a restricted, cookieless mode that stores nothing on your device, and declining changes nothing about how the site works for you. Your choice is stored in your own browser, and you can change it at any time using the Cookie choices link in the footer of every page.

Where you accept, Google processes usage information on our behalf — pages viewed, device type and approximate location — with IP addresses anonymised. We see aggregate reports only, never anything that identifies you personally. Enquiries submitted through the website are delivered by Netlify, which hosts the site, and our correspondence runs on Google Workspace; both act as processors on our behalf.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page. Please check back occasionally so you are aware of how we are protecting your information.

This policy is issued by The Finishing House Painters & Decorators, 13 Shepherd St, London W1J 7HT. Last updated: August 2026.