Terms & Conditions.

These terms set out the basis on which The Finishing House ("we", "us", "our") provides painting and decorating services. They apply to every enquiry, proposal and project unless we agree otherwise in writing, and should be read alongside our written proposal — together they form our agreement with you.

Who we are

The Finishing House is a painting and decorating business serving Central London and the surrounding prime locations. You can reach us at enquiries@thefinishinghouse.co.uk or on 020 0000 0000.

Enquiries, quotations and proposals

Following an enquiry we will usually arrange a consultation or site visit, after which we provide a written proposal setting out the scope, method, specification and a price. Unless stated otherwise, a proposal is valid for 30 days. Any figure given before a survey is an indication only; the written proposal governs the work.

Acceptance and our agreement

A contract is formed when you accept our written proposal in writing (including by email) or ask us to begin work. At that point these terms and the proposal apply together. Where the two differ, the proposal takes precedence on scope, specification and price.

Pricing and payment

Our prices are fixed where the scope is clearly defined, or based on a day rate where scope cannot yet be defined — and we will tell you which applies. Parking, congestion charge, protection and clean-up are included as part of doing the work properly. Payment terms, including any deposit or stage payments, are set out in the proposal. Where VAT applies, this is shown in the proposal and on our invoices.

Access and the property

So we can work safely and to standard, please provide reasonable access to the areas to be decorated and tell us of any known hazards, services or defects. Where preparation reveals hidden damage — damp, movement, an incompatible coating or an unsound substrate — we will stop, tell you honestly, and agree the right course before continuing.

Variations and additional work

If you ask for changes, or if hidden conditions require additional work, we will set out the effect on price and timescale before proceeding. No additional work is carried out without your agreement.

Our standard and handover

We carry out our work with reasonable care and skill, following UK best practice for preparation, sequencing and application. At handover we carry out a joint daylight walk-through, attend to any snags, and leave the home clean with a record of the products used. If the work falls short of the agreed specification, tell us and we will put it right.

Timescales

We will give an expected timescale in the proposal and keep you informed. Programmes can be affected by access, drying conditions, hidden defects or matters beyond our reasonable control; where this happens we will let you know promptly.

Cancellation

If you need to cancel or postpone, please give us as much notice as you can. Where we have already incurred costs or committed materials or labour to your project, we may ask you to cover those reasonable costs. Any deposit and cancellation arrangements are set out in the proposal.

Liability

We will meet our responsibilities to you with reasonable care and skill, and we carry insurance for our work (details on request). Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded under law. Subject to that, our liability in connection with a project is limited to the price paid for that project, and we are not liable for indirect or consequential loss.

Insurance and references

We are fully insured, and references are available on request.

Photography

With your consent, we may photograph completed work for our portfolio and marketing. We will never identify your property or share private details without your agreement, in keeping with the discretion we extend to every client.

Complaints

If something is not right, please contact us first so we can put it right. We take every concern seriously and aim to resolve it promptly and fairly.

Governing law

These terms are governed by the law of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms are provided as a starting point and for general information only — they are not legal advice. They will be reviewed and finalised, with our registered company name, company number, registered office address and VAT status added, and should be checked by a suitably qualified adviser before the website goes live.